How Do You Handle Change?

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Wednesday, 29 June 2011 12:29

In business there are always processes that can be improved such as: how you market your company or how IT roles out software upgrades. Have you taken a look at some of your processes to identify which can use an overhaul? Or, are you in the mindset of “if it’s not broke don’t fix it”? While some of these items could be as simple as communication gaps, others are needed process improvements. In most cases we know there’s a problem, we just don’t have the resources to resolve them.

At CoreTech, we have the knowledge to help your organization in situations like this. We’ve helped to streamline departments within the healthcare and technology industries. How did we do it? We put processes in place and conducted audits to ensure that the measures designated worked. Here’s an example of what was done.

Our client needed process improvements for Change Management and within this department it didn’t exist at all. So, first, we needed to determine the problem. The problem was they didn’t have a process in place. Second, we needed to figure out the solution. Figuring out the solution is a much larger step, but in this case we determined that we needed a Policy in place. The Policy lets the audience (people that adhere to the policy) know the goal and purpose of the process. After the Policy was created a Standard Operating Procedure was created. The SOP dictates the way the Change Management process will be carried out. Again, the audience for this is the people that must adhere to it. Finally, the third and final step is your quality check. You should always have a process in place to measure your performance. For that reason, audits were produced and conducted to ensure that the department was on target with the new Change Management process.

Does your organization have a Change Management process? Areas of concern are:

All of these should be considered if you have a current Change Management process or specifically if you don’t have one in place.

As mentioned above, after you’ve identified those areas a quality check (audit) process should exist. Do you have a quality check process? For the Change Management process we created an audit using specific measurements to determine the outcome. In conducting the audit we uncovered additional changes that were needed. The audit should be a continual process and modified as necessary in order to meet the needs of the business.

For more information on how CoreTech can help you, visit our website at or contact us at 317-852-9196.

~Tosha Miles