Finding an HIT Resource You Can Trust

Finding an HIT Resource You Can Trust

Attention: open in a new window. PDF | Print | E-mail

I don’t believe there is anyone that truly has it all figured out when it comes to the advancements and knowledge around technology and healthcare.   With so many different technology applications, laws, regulations, coding standards, and expectations…It is nearly impossible to fully understand everything.

And, that is only the tip of the iceberg when talking about HIT (Healthcare Information Technology).  To be an expert you would also need to understand the disparate systems, various industry specific hurdles, the multitude of vendors, and let’s not forget the various workflow distinctions.

It would be unrealistic to expect anyone to have a handle on how to move forward with healthcare and technology, given the current state of the industry and the constantly changing environment.  However, there are people who do understand your challenges as a healthcare provider.  No company or vendor will have the ultimate industry solution.  No HIE (Healthcare Information Exchange) can solve all of the patient data woes.  But, if you find the right partner, someone who understands the challenges, the pieces, the players, and the technology…then you may have found something more valuable than gold.

Unfortunately, there are many people within the industry who claim to have knowledge and experience in HIT; many of them carry big names that over the years we have all grown to trust.  Unfortunately, even some of those larger players are in over their heads when it comes to truly understanding HIT.

So, how do you know who you should trust?  A strong partner will possess some of the following key qualities:

  • An understanding of the role of the HIE and the part it may (or may not) play in your organization (whether it be hospital, physician practice, insurance agency, or another healthcare related service). 
  • A strong understanding of meaningful use, what is coming in the future, and what that means to you.
  • The ability to capture workflow for the physician, the end user, and the application.  Including the ability to evaluate gaps within the various workflows and to provide solutions for process enhancements.
  • Knowledge of the various technology applications available, from mobile applications to EHRs (Electronic Health Records). 
  • Knowledge of coding standards and how to transmit messages using these standards through the above mentioned technology applications.
  • An understanding of the major vendors and other players within the industry and the ability to help you evaluate those who truly understands your HIT challenges.

Finding a resource who truly understands all of the moving parts within healthcare can be invaluable. A resource like this will help you evaluate your existing technology applications and move projects forward that have been stuck for months or even years.  Very few resources like this truly exist and when you find the right one, especially one you can trust…hang on to them!

~ Michelle Burton