Nothing can be more rewarding than making someone feel valued. In the healthcare world we are in the business of making our patients feel just that! We want to make sure the care they receive not only heals them physically but makes them happy and comfortable with us. Although good bedside manner makes a great impact there are many tools available to physicians and hospitals for improving patient interactions.
The first key aspect patient’s value most comes from providing them transparency. Patients want to see their records, treatment options and billing history. Proving tools such as patient portals creates a transparency that empowers the patient and keeps them engaged.
A second key factor in improving patient satisfaction and engagement comes from giving them flexible hours and means of connecting with their provider. Technology has given healthcare providers a wide variety of opportunities to connect with the patient such as home health, telemedicine and telehealth. Utilizing this sort of technology increases access for patients and improves outcomes. Alternative methods of delivering care ensure patient get the care they need when they need it.
Population health is the last and crucial piece to providing the type of care a patient deserves. As we’ve moved to electronic medical records we have collected such a vast amount of data. Understanding what that data is telling us and applying the research to improving care is critical. Understanding trends can help us work with at risk populations and provide education. Prevention is the key to improving the health of our population.
As we strive to improve our technology and embrace the future it is important to keep the patient in mind. We want to make sure that the technology doesn’t overwhelm but compliment the care we give the patient. And if the technology becomes overwhelming it is also important to reach out to the experts for help or find ways to education your team on the ongoing technology. Health IT doesn’t have to be an expensive or complicated transition but it does have to be a growing part of your practice.