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Process Development

Creating New Processes and Procedures

As organizations become more complex and comply with additional regulations, it’s challenging to divert critical daily resources to developing new processes and procedures. We partner with you to leverage your existing information systems policies, procedures and project management methodology to develop them and create employee training.


This can include:

Business Continuity Planning

Business Continuity Planning is about planning for the unthinkable. In today’s technology-dependent operations, even small disruptions can render highly sophisticated equipment and information technology systems ineffective. While we don’t think a disaster or extended disruption will happen to us, research shows that businesses who prepare are the ones who are most likely to recover by being able to restore operations at an alternate location, recovering operations using alternate equipment, and/or performing some or all of the affected business processes using manual methods.


In today’s technology-dependent operations, even small disruptions can render highly sophisticated equipment and information technology systems ineffective. Without a business continuity plan, there is little an organization can do when disaster strikes.

Patch Management

Patch Management is an area of systems management that involves acquiring, testing, and installing multiple patches (code changes) to a computer system or software application. Patch management involves knowledge of available patches, deciding which ones are appropriate, ensuring proper installation, testing systems and documenting all procedures. Patch management is critical to ensuring systems remain operational and secure against potential viruses and cyber attacks.

Quality Assurance

Quality Assurance refers to a program for the systematic monitoring and evaluation of the various aspects of a project, service, or set of processes to ensure that standards of quality are being met. An effective QA program not only keeps your organization compliant, but minimizes risks and keeps your organization running smoothly.

Access Management (Logical and Physical)

Logical Access Management refers to the user-based authenticated access to the application systems and the data that is being processed. By requiring a unique username / password and  a certain set of security requirements for maintaining password security, your organization’s data will be accessed only by those who have genuine authority.


Physical Access Management refers to anyone’s ability to physically touch and interact with the system or device. You need to protect physical access to hospital equipment containing ePHI, which can be critical and extremely challenging.

Virus Protection Management

Effective and efficient prevention of network virus outbreaks and network security attacks involving computers associated with the organization ensures your organization won’t lose productivity as a result.


Project Management Office (PMO) – A group or department within a business that defines and maintains standards for project management within the organization.  Through such processes, your organization’s projects are much more likely to be completed on time and on budget.

Often, we also work directly with the organization’s audit and compliance team to verify that they are in compliance with all rules and regulations internally and externally (HIPAA, FDA, etc.).

Case Study

Improved Clinical Engineering in a Large Integrated Multi-Hospital System – Issue: In any healthcare setting, it’s critical that all clinical (diagnostic and therapeutic) equipment works properly and is safe. This large multi-hospital system recently moved its clinical engineering management back in house after several years of outsourcing. Much of the work was done internally with OEMs, but there were multiple areas for control improvement including disaster recovery and project management. read more »

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